Remote Inbound Sales Representative

Inbound Sales Representative

We are looking for someone to take inbound calls from prospective customers, upsell existing ones, and provide information on client products and services. Positive, persuasive personalities with a drive to succeed are encouraged to apply.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Apptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

This position is in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods, operate a computer and telephone headset, and occasionally move objects up to 40 pounds.

• Paid Time Off (earned PTO and paid holidays).
• Incentives & Rewards (daily, weekly, and monthly contests with cash bonuses and prizes).
• Health Benefits (comprehensive medical, dental, and vision coverage after 60 days of employment; full‑time employees have access to MEC plans after 30 days).
• Retirement Savings (available retirement savings programs).
• Disability Insurance (short‑term disability coverage).
• Life Insurance (life insurance options).Supplemental Insurance (accident and critical illness insurance).
• Career Growth (focus on internal promotions; significant advancement opportunities).
• Paid Training (learn new skills while earning a paycheck).
• Engaging Work Environment (team‑oriented culture).
• Casual Dress Code (comfortable attire).

MCI tailors its offerings to fit the needs of employees across subsidiaries and locations. While specific benefits vary by geography, our commitment is to reward effort, provide growth opportunities, and create an environment where every employee feels valued.

MCI and its subsidiaries embrace differences and ensure employment is based solely on merit and qualifications. The company maintains a workplace free from discrimination and harassment. MCI provides reasonable accommodations to qualified employees with disabilities as required by law and is committed to providing a diverse, inclusive, and respectful environment.

The purpose of this job description is to provide a general overview of the role. It is not an all‑inclusive list of duties, responsibilities, skills, and qualifications. Candidates may be asked to perform other duties. The employer may revise this description at any time. Either party may terminate employment at any time for any reason.