Remote Customer Service Representative

MCI is a rapidly growing tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and cloud‑based solutions across multiple industries. It operates call centers both on‑site and remotely, using advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

We are seeking a dedicated and customer‑focused Customer Service Representative to join our team. In this role, you will handle customer inquiries, provide accurate information, resolve issues efficiently, and ensure a positive customer experience.

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account‑management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes with customers.
• Appropriately elevate customer dissatisfaction to the managerial team.
• Ensure first‑call resolution through problem solving and effective call handling.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow‑up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer service orientation (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and ability to build relationships with teammates and customers.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit a Level II background and/or security investigation with a fingerprint (job offers are contingent on results).
• Must be willing to undergo drug screening (job offers are contingent on results).

• Paid Time Off (including paid holidays).
• Incentives & Rewards (daily, weekly, and monthly contests with cash bonuses, prizes, and other incentives).
• Health Benefits (medical, dental, and vision coverage for full‑time employees after 60 days; all employees have access to MEC plans after 30 days).
• Retirement Savings (available where applicable).
• Disability Insurance (short‑term).
• Life Insurance.
• Supplemental Insurance (accident and critical illness).
• Career Growth (focus on internal promotions and advancement opportunities).
• Paid Training (earn while learning new skills).
• Fun, Engaging Work Environment (team‑oriented culture).
• Casual Dress Code.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,…