Virtual Customer Support Agent; French​/English – Remote

Are you fluent in both French and English? Looking for a flexible, work‑from‑home opportunity?

At Talent Pop App
, we’re building a team of top‑tier Virtual Customer Support Agents who are passionate about delivering exceptional customer experiences. If you love helping people and solving problems, this role is for you.

As a Virtual Customer Support Agent, you’ll be the front line of our customer experience. Your responsibilities include:

• Customer Communication:
  Respond to inquiries via email, chat, and phone in both French and English.
• Problem Solving:
  Assist customers with orders, technical concerns, and general inquiries.
• Customer
  
  Experience:
  
  Provide friendly, efficient, and professional support in every interaction.
• System Navigation:
  Use tools like Zendesk and Salesforce to manage and track customer interactions.

• Bilingual Fluency: C1/C2 level in French and English (written and spoken).
• Experience:
  
  At least 1 year of customer service experience (BPO, call center, or SaaS preferred).
• Tech
  
  Skills:
  
  Comfortable using CRM platforms and online tools.
• Soft Skills:
  
  Strong communication, empathy, and problem‑solving abilities.
• Flexibility:
  Open to working flexible hours, including weekends if needed.

• Stable internet connection (minimum 25 Mbps upload/download).
• Reliable computer (Intel i5 or equivalent minimum).
• Quiet, distraction‑free workspace.
• Quality headset with microphone.

• 100% Remote:
  Work from anywhere.
• Career Growth:
  Opportunities for advancement as we grow.
• Benefits:
  Paid time off and monthly health stipend.
• Incentives:
  
  Performance bonuses and holiday rewards.

Join a dynamic, global team and make an impact through meaningful customer interactions. Apply today!

This position is directly with Talent Pop App. Grow your career with us!