Disaster Relief Call Center Representative

POSITION OVERVIEW

Remote Work-at-Home. MCI is a tech‑enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and XaaS cloud technology solutions across healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. We operate both on‑site and remote contact centers. The role is temporary and remote, assigned as needed for hurricane disaster relief.

Hours of operation are 8:00 AM – 8:00 PM ET, with shifts from 8:00 AM – 2:00 PM and 2:00 PM – 8:00 PM. Candidates must complete a full application on our company careers page.

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Improve the customer’s experience.
• Utilize service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ WPM).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating systems.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong conflict resolution, problem‑solving, and negotiation skills.
• Customer service‑oriented (empathetic, responsive, patient, conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Thriving in a fast‑paced environment where change and ambiguity prevail.
• Excellent interpersonal skills and ability to build relationships with team and customers.

• Authorized to work in the country where the job is based.
• Willing to submit to a Level II background and/or security investigation with a fingerprint; offers contingent on results.
• Willing to submit to drug screening; offers contingent on results.

• Competitive starting compensation based on experience.
• Paid time off and paid holidays.
• Incentives and rewards (cash bonuses, prizes).
• Health benefits (medical, dental, vision) after 60 days for full‑time employees; MEC plans available after 30 days.
• Retirement savings programs where available.
• Disability insurance (short‑term).
• Life insurance options.
• Supplemental insurance (accident, critical illness).
• Career growth opportunities (internal promotions).
• Paid training to learn new skills.
• Casual dress code.

The job operates in a professional office environment. While performing the duties, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally need to move about the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

MCI embraces differences and believes diversity benefits employees, customers, and the community. All employment is based on merit and qualifications. MCI maintains a work environment free from discrimination, and prohibits harassment. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.