Call Center Remote Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—you identify and validate them from customer-focused organizations directly.

Employer Industry: Health Insurance Technology

• Salary up to $19.00/hr. for Spanish Bilingual candidates, plus performance incentives
• Opportunity for career advancement and growth within the organization
• Work remotely from the comfort of your home
• Paid training and performance-based incentives in addition to the base pay
• Collaborative and supportive team environment
• Benefits including 401K match and paid time off (PTO)

• Handle inbound and outbound calls, ensuring a high level of customer service
• Manage customer accounts and provide technical support as needed
• Perform application data entry and respond to online chat inquiries
• Follow defined procedures and policies while interpreting customer needs
• Engage in extensive self-study, training, and testing to meet certification requirements

• Must be 18 years of age or older
• Completion of a background check and drug test within 3 days
• Dedicated, private, and secure workspace with a personal device that has a functioning camera
• Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
• Moderate to advanced computer skills and a high level of professionalism

• Previous experience in customer support or technical support roles
• Familiarity with Group and/or Individual health insurance, or the Affordable Care Act
• Experience in a call center environment
• Knowledge of CRM systems and practices
• Spanish bilingual skills are a plus

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.