Customer Representative - Travel
Remote / Online - Candidates ideally in
Louisville, Jefferson County, Kentucky, 40201, USA
Listed on 2026-06-14
Louisville, Jefferson County, Kentucky, 40201, USA
Listing for:
Consult with Tray
Remote/Work from Home
position Listed on 2026-06-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
We're a remote travel team hiring a Customer Representative - Travel to support our clients with their travel needs from first inquiry through final booking and beyond.
You'll be a key point of contact for customers, answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with flexible scheduling and full training provided from day one. No prior travel industry experience required.
Key Responsibilities
- Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service
- Manage bookings for flights, hotels, tours, and transportation accurately and efficiently
- Offer personalized travel recommendations based on each client's preferences and needs
- Address customer concerns and complaints promptly with a solutions-focused approach
- Process booking documentation and maintain accurate client records
- Build and maintain long-term client relationships to support satisfaction and retention
- Efficiently manage and resolve customer concerns with professionalism
- Stay current on travel trends, industry updates, and supplier offerings to better serve clients
- Customer-first mindset with strong communication skills
- Experience in customer support, hospitality, or tourism preferred
- Reliable, organized, and capable of multitasking
- Comfortable navigating online systems and digital booking tools
- Passionate about travel and delivering excellent service
- Laptop or desktop computer.
- Reliable broadband internet connection.
- Smartphone for communication and updates.
- Work-from-home flexibility
- Flexible hours
- Training and mentorship
- Growth opportunities within a growing travel company
- Access to industry discounts and travel benefits
- Positive and team-oriented culture
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