French Customer Support Agent Bench Team Bellevue, WA

Bellevue, WA (Hybrid)

We are looking for a customer support agent with French fluency to deliver world‑class, personalized service to our clients' customers. The role focuses on rapid, accurate, and empathetic resolution of support tickets.

• Deliver world‑class customer service by following established departmental policies, processes, and standards.
• Manage and respond to customer support tickets within the established SLA and client standards, focusing on first‑call resolution.
• Follow established troubleshooting procedures, using appropriate resources and desktop tools to diagnose and resolve issues.
• Assist in creating knowledge base articles and support development of the team through active collaboration.
• Coordinate internally with other teams to provide feedback, identify/report trends, and resolve escalated issues.
• Monitor client‑facing tools (Matter Most) and stay current with client updates and directives.
• Respond to help requests escalated from Tier 2 agents and address the customer's needs, complaints, and other issues.
• Apply critical thinking to make sound judgement calls and determine appropriate steps for the best business decision.
• Collaborate with the manager to onboard new agents into the Escalated Accounts space.
• Champion Blueprint’s core values in daily work.
• Assume assistance in other ticket queues as needed.
• Perform additional duties and special projects as assigned.

• One year or more customer service experience or equivalent.
• Comfortable using computers and able to conduct initial troubleshooting of computer and network issues.
• Some online game knowledge and experience preferred.

• Ability to maintain composure in stressful situations.
• Customer focus mindset with career orientation toward customer service.
• Excellent verbal and written communication skills.
• Written fluency in French & English languages.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong problem‑solving skills.
• Ability to function well in a high‑paced and sometimes stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to maintain client productivity standards.

• Knowledge of Accounts tickets.
• Ability to troubleshoot Accounts ticket issues independently and as a collective.

A Washington State salary range is $23.00 to $25.50 USD per hour. Starting pay will be based on experience and internal equity.

• Medical, dental, and vision coverage.
• Flexible Spending Account.
• 401(k) program.
• Competitive PTO offerings.
• Opportunities for professional growth and development.

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to

Core duties revolve around delivering customer support and collaborating with cross‑functional teams to resolve issues promptly.

• Must work a hybrid schedule, two in‑office days per week, aligned with the organization’s work‑from‑home policy.
• Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.

• Comfortable working in a traditional office environment indoors.
• Ability to sit at a workstation for extended periods, engaging with content on a monitor.
• Proficiency using a mouse, laptop touchpad, keyboard, with minimum typing speed of 45 wpm.

• Effective verbal and written communication skills for interaction with coworkers, customers, and clients.
• May require writing in additional languages as specified by engagement requirements.
• Openness to receiving constructive feedback and maintaining courtesy.

• Make decisions using experience and knowledge, while seeking assistance when needed and meeting deadlines and engagement expectations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Non‑Exempt – hourly, full‑time position.

Hybrid (Work from home and in‑office located in Bellevue, WA).