Hybrid Call Center Representative

Job Overview

TEKsystems is hiring 20 career-driven professionals for a Hybrid Collections Counselor role with a Fortune 100 financial institution in the Phoenix area. This opportunity offers stable, long-term employment with strong work-from-home flexibility and a collaborative team environment.

• Manage inbound and outbound customer calls in a call center environment
• Work within an auto-dialer system
• Handle early-stage collections (1–30 days past due)
• Average 80–120+ calls per day
• Provide financial guidance and solutions to customers
• Support consumer loan and credit card accounts

Training:
Monday–Friday, 8:00 AM–4:30 PM (MT). First week onsite. Post-Training:
Monday–Saturday, 9:30 AM–6:00 PM or 10:30 AM–7:00 PM (varies seasonally).

Hybrid model after training. Onsite requirement limited to ~1 week per quarter. Majority of work performed remotely from home. Structured, team-oriented call center environment with support and coaching.

• Customer-focused and comfortable speaking on the phone throughout the day
• Motivated, reliable, and goal-oriented
• Interested in building a career in financial services or customer operations
• Able to work in a fast-paced, high-volume environment

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Contract to Hire position based out of Tempe, AZ.

$20.85 – $20.85 per hour.

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.