Customer Service Rep​/Call Center​/Client Support

ADP is hiring Associate Client Support Consultants. This position is hybrid, working at the office three days a week and working at home two days a week.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award‑winning training and world‑class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP’s front‑line for solving clients’ challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

While your day‑to‑day responsibilities remain consistent—your #1 goal is to help clients who have between 1 and 49 employees—you will encounter a variety of questions and solutions that keep the work interesting. Our top‑ranked training will set you up for success.

• Client Support: Help clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support may also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Learn: Continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to maintain and develop your ability to support clients.
• Organize: Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls. Daily phone time may increase during peak seasons, such as at the close of the year.

• At least one year of experience in a customer service or call/service center environment.
• Ability to work overtime hours during peak seasons.
• A college degree is great but not required. Other acceptable experiences may include:
  • Experience noted above, or
  • Military experience – we recognize and appreciate the unique talents and experiences Veterans bring. We value the discipline, commitment, and problem‑solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best‑in‑class benefits start on Day 1 because healthy associates are happy ones.
• Focus on mental health and well‑being. We’re here to provide exceptional service to our clients, and none of that happens without us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company‑paid time off for volunteering for causes you care about.

$18.50 / hour

ADP is a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unify HR, payroll, talent, time, tax, and benefits administration and is a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, romantic or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.

Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.