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Remote AI-Driven Call Center Analyst
Remote / Online - Candidates ideally in
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-06-14
Charleston, Kanawha County, West Virginia, 25329, USA
Listing for:
Rocky Brands, Inc.
Remote/Work from Home
position Listed on 2026-06-14
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Rocky Brands, Inc. is seeking a Call Center Analyst to enhance our customer service operations through effective management of our Call Center platform. The role focuses on ensuring the care team is equipped with optimal tools and insights, driving performance improvement through AI.
The ideal candidate will have strong analytical skills, experience in managing KPIs, and a focus on enhancing agent and customer experiences. This position offers a remote work environment.
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