Virtual Customer Representative - Oklahoma , OK

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top‑rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service.

The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest‑growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company‑owned neighborhood stores, online at , by telephone at (888) 345‑5509, and at leading retailers including Target and Walmart.

Freedom is calling you! At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from your home allows you freedom from traffic jams, community microwaves, and the freedom to rock your fuzzy slippers while talking to customers on the phone.

We are now offering fully remote positions in your neighborhood. We provide the equipment, training, and culture to make you a world‑class Virtual Customer Representative. All we ask of you is to come with a friendly attitude, a desire to help, and an internet connection that will keep you connected to our customers. While this role is remote, you will still need to reside within 50 miles of our Oklahoma City center.

• Customer Champion – You are the difference between a happy customer and a disconnected phone line. On average you will take about 4+ calls per hour from our customers across the USA.
• Technology Troubleshooter – When it comes to explaining cellular phones, billing, or answering general questions, you are the expert. You explain questions, provide solutions, and walk customers step‑by‑step through basic phone functions or more complex device or service issues. Tasks may include changing a SIM card, downloading apps, adding contacts, or solving other technical problems.
• Highly Organized and Motivated – This role requires you to be at your best throughout your shift. You must be self‑motivated, committed to being available and present for our customers during your shift except for assigned breaks and lunch. You need a quiet, distraction‑free workplace and the ability to stay organized while using multiple systems  monitors are necessary for efficient navigation, troubleshooting, and customer support.
• Team Player – We celebrate and respect each other as professionals. This means we work collaboratively and value each other’s differences, strengths, and talents.

• Flexibility in Schedule – We offer full‑time, part‑time, and split‑shift options.
• Competitive Wage and Savings – ($16/hour) with the opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches.
• Career Growth – You are in charge of your career at Consumer Cellular and have the freedom to grow through meeting and maintaining your metrics.
• Paid Training – Full‑time, 5‑week training that is 100% paid.
• Dynamite Benefits – Benefits to cover all your needs and at affordable rates (e.g., $25/paycheck).

• Right Attitude – Come prepared with an attitude focused on learning and creating great experiences for our customers.
• Experience – A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience preferred.
• Office Computer Skills – Basic computer skills are needed (typing, use of common software applications, internet…