Customer Service Rep CAC - Hybrid
Charlottesville, Albemarle County, Virginia, 22904, USA
Listed on 2026-06-15
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Sentara Health is currently seeking a full-time hybrid Customer Service Representative to support inbound call scheduling for Endocrinology and Rheumatology.
This is a remote position; however, candidates must reside within one hour of Harrisonburg or Charlottesville, VA area and must be willing to report on-site if needed due to connectivity or technical issues.
Shift Details- 40 hours per week
- Monday through Friday
- 8:00 AM and 4:30 PM
The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education- High school diploma or equivalent (Required)
- Two years of customer service experience (Required)
- Previous data entry experience (Required)
- Prior scheduling experience preferred
- Experience in a high-volume call center preferred
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