Member Services Representative

Position: Member Services Representative

Location: Arden Hills

Job : 230

# of Openings: 1

• Active participation in our main call center queue – directing and handling calls as appropriate.
• Handling member inquiries which involve transaction processing or inquiries.
• Spanish as a second language is preferred.
• Generating correspondence and forms when applicable.
• Proactively resolving claims issues and ensuring action steps are communicated with Members and field force.
• Reviewing generated reports and completing necessary processing.
• Completing various projects assigned.
• Active communication with Members, Advisors, and other home office associates regarding status of Member Services.
• Provide proactive support and input into the re‑engineering/transformation of operational processes within Member Services and Operations to help facilitate company growth, improve organizational efficiency, and reduce turnaround time.

• Post‑Secondary Degree or equivalent experience in life insurance or customer service.
• A proven track record of high performance.
• Excellent communication skills that can be dynamically adjusted to different situations and audiences.
• A desire to set high expectations for yourself and then strive to exceed those expectations.
• Ability to thrive in a fast‑paced environment.
• Proven ability to improve processes that you are responsible for.

• Access to a full Group Benefits Package including health, life and disability insurance plus a 401(k) plan.
• Free parking in our Home Office structure.
• Wellness subsidy program.
• Ability to work remote on Friday.
• Year‑round “Summer Fridays” with the Friday workday ending at 1:30 p.m.
• Generous vacation & holidays.
• Short & long‑term disability coverage.
• 401(k) plan with enhanced match.
• Health savings account.
• A health club or fitness equipment subsidy.
• Rooftop open‑air pool with locker facilities.
• On‑site fitness center.
• Free on‑site parking.