Customer Service Representative

Williams-Sonoma Inc.

Customer Service Representatives

Full Time availability in Texas

Now accepting applications until June 30, 2026

Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone’s day every day?

If you’re someone who:

• Brings positive energy
• Solves problems with confidence
• Loves great products and even better discounts – then you’ll feel right at home here!

• Customer-Focused Support
  • Serve as the first point of contact for customer inquiries via phone.
  • Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
  • Handle escalations with professionalism, ensuring a smooth resolution process.
• Problem-Solving & Ownership
  • Apply critical thinking to troubleshoot issues and offer appropriate solutions.
  • Approve adjustments, returns, or other resolutions within established guidelines.
  • Follow up with customers to ensure complete satisfaction and issue solutions.
• Service with Integrity
  • Uphold company values by providing honest, ethical, and transparent support.
  • Maintain confidentiality of customer data and company policies.
  • Stay informed about product updates, policies, and procedures to provide accurate information.
• Collaboration & Continuous Growth
  • Work closely with team members and leadership to improve service processes.
  • Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
  • Provide feedback to improve company policies and customer experience strategies.

• Competitive pay starting at $15.00/hr.
• Recognition based incentives and bonuses.
• PTO, Vacation, and Sick Pay benefits.
• Employee discounts and perks up to 40% off most products and brands.

• 1+ years of customer service experience (retail, call center, or hospitality preferred).
• Strong communication skills – Ability to de-escalate and resolve issues professionally.
• Problem-solving mindset – You think fast and adapt quickly.
• Integrity and reliability – You do the right thing, even when no one is watching.
• Comfortable working in a fast-paced environment with performance goals.
• Tech-savvy – Ability to navigate multiple systems and multitask efficiently.

To work from home, agents must have a suitable desktop or laptop computer that meets the following:

• Operating System:
  Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations;
  Mac OS 13 or newer.
• Minimum RAM: 6 GB (recommended 8 GB).
• Minimum internal storage sufficient for installation of required software.
• Display resolution: 1920 x 1080 or higher.
• External mouse (wired preferred).
• Keyboard (wired preferred).
• Webcam for training and meetings.
• USB headset (wired required, Bluetooth not acceptable).
• Internet speed tested via a system checker; reliable high-speed connection required.

Built-in laptop trackpads are not recommended for optimal performance.

Agents may use a speed test to verify internet connection, but automatic testing during hiring will determine suitability.