Sr. Specialist, Customer Care Credit Card ; Omaha​/Kearney​/Yankton​/Greeley

Position: Sr. Specialist, Customer Care Credit Card $21hr (Omaha/Kearney/Yankton/Greeley)
## Sr. Specialist, Customer Care Credit Card $21hr (Omaha/Kearney/Yankton/Greeley)
Apply locations:
Omaha - FN Tower:
Work at Home - Colorado:
Work at Home - Iowa:
Greeley, CO - Cottonwood Branch:
Yankton, SD - Main Branch time type:
Full time posted on:
Posted Yesterday job requisition :
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- ** At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
**** Summary of the Job:
** Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO!
Our next class is scheduled to start on Monday, July 13, 2026.
You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Kearney, NE Branch, Yankton SD Branch or Greeley CO Branch. 100% attendance required, time off requests will not be granted during the training period.
Starting Monday, August 31, 2026, you will then transition into your solidified shift/schedule and work remotely from home. You would transition into one of the schedules below.
6:00a - 2:30p MT=RFS=  6:00a - 2:30p MT=RFS=  6:00a - 2:30p MT=RFS=  6:00a - 2:30p MT=RFS=  1:00p - 9:30p MTW=F=Y  1:00p - 9:30p MTW=F=Y  2:30p - 11:00p MTWR=S= (Eligible for 10% Shift Differential)  2:30p - 11:00p MTWR=S= (Eligible for 10% Shift Differential)  2:30p - 11:00p MTWR=S= (Eligible for 10% Shift Differential)  2:30p - 11:00p MTWR=S= (Eligible for 10% Shift Differential)  FLEX SCHEDULE SEE DETAILS BELOW  MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (S) SUN = (Y)     We also have Full-Time FLEX schedules available after 7 weeks of PAID on-site training (August 31, 2026).

You will have the opportunity to select your own schedule from available shifts between 7:00 AM and 10:00 PM CST, Monday through Sunday each week. Schedules are chosen four weeks in advance, with a minimum commitment of 40 hours per week (Full-Time). Shift availability is based on business needs, and additional hours may be offered on an as-needed basis. Please note that Evening, Weekend and Holiday availability may be required depending on business demand, either on a recurring or intermittent basis.
Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO’s Customer Care Talent Advisor.
Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower:  - 1601 Dodge Street Omaha, NE 68102  - 2223 2nd Avenue Kearney, NE 68847  - 332 Broadway Ave Yankton, SD 57078  - 1701 23rd Ave Greeley, CO 80634    Benefits eligibility for all employees begins the 1st of the month following your start date! (August 1, 2026)    Compensation:
$21.00 Per Hour  + 10% shift differential for any shift that starts at 1:30pm or later (your local time zone) (Please note schedules listed are in CST)    Non-Exempt/Hourly
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* About This Role:

**** Role

Summary:

** Want to be the voice of FNBO?  A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers! At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible!  This role is for you, if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently.
** Key Accountabilities
- What You Will Do:

*** Assist Customers:
Handle inbound and outbound calls to address customer inquiries and provide support.
* Account Management:
Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
* Issue Resolution:
Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
* Product Information:
Provide information about bank products and services, such as loans, credit cards, and savings accounts.
* Customer Verification:
Verify customer identity to ensure security and privacy of…