Customer Success Coordinator

The Role

As a Customer Operations Representative, you are the connective tissue between freight, carriers, and customers. You tender loads, schedule pickup and delivery appointments, track shipments from inception to final mile, and keep customers informed throughout. As you grow in the role, you will expand into spot quoting, correct billing set‑up, accept and decide on offers, and take greater ownership of the accounts you support.

• Tender loads and manage freight activity within the Transportation Management System (TMS).
• Schedule pickup and delivery appointments with warehouses and customers.
• Track shipments in real time and proactively communicate status updates to customers.
• Support Key Account Managers in managing their accounts.
• Assist with spot quoting and ensure billing is set up accurately.
• Accept and evaluate freight offers.
• Identify and resolve shipment issues quickly; escalated billing or operational concerns to leadership and relevant teams.
• Prioritize the daily workload across load entry, tracking, reporting, and account management.
• Monitor report cards and ensure all entries are accurate and complete.

• Strong verbal and written communication skills; comfortable on the phone and in email.
• Ability to stay calm, cool, and collected under pressure.
• Capacity to multitask without losing accuracy or composure.
• Self-starter mindset: prioritize tasks and work independently.
• High energy and extroverted personality that matches an open, collaborative office pace.

• Experience in a high-volume, fast‑paced service environment (restaurant/hospitality translate well).
• Track record of managing multiple priorities and different personalities with patience and professionalism.
• General understanding of transportation or logistics industry.
• 1+ year of customer service or sales experience.

• Location:
  
  Currently in Downtown Minneapolis with easy access to metro transit. The team will relocate to a new office in the West End in August.
• Schedule:
  
  Fully onsite Monday through Thursday; work from home on Fridays. Shifts 7 am‑4 pm or 8 am‑5 pm based on the account assigned, with flexibility.
• Flex Days: 14 additional flex days available for extra work-from-home days or schedule adjustments.

• Comprehensive medical, dental, and vision coverage.
• 401(k) with up to 5% company match.
• Generous PTO, company holidays, volunteer days, and family leave.
• Tax-advantaged accounts (HSA, FSA, commuter).
• Tuition reimbursement and adoption assistance.
• EAP and company-paid life and disability insurance.

The team is high-energy, communicates openly, solves problems together, values collaboration, diverse perspectives, and strong relationships. This is where you'll do your best work.