Onboarding Specialist; Remote

Who We Are:

League Apps is the operating system and community for youth and local sports leaders, equipping them with the technology, tools, and professional network they need to grow, scale, and play for the future. Our platform powers thousands of clubs, tournaments, leagues, camps, and facilities, serving over 10 million participants nationwide. Backed by professional leagues, teams, and athletes as investors and partners, we’re helping modernize the youth sports industry with our best-in-class SaaS platform.

We operate at the intersection of sports, technology, and community. From registration to payments to communications, our platform makes running sports seamless for organizations across the country. Beyond software, we foster a community of leaders, sharing insights on critical issues like increasing girls’ participation in sports, preventing youth injuries, and understanding how technology is shaping the future of play.

Mission‑driven at our core, our purpose is to create amazing sports experiences for all. To further this mission, we founded and continue to support the Fund Play Foundation, a registered 501(c)(3) nonprofit dedicated to strengthening sports‑based youth development organizations. Fund Play helps bring meaningful sports opportunities to hundreds of thousands of underserved kids and communities every year.

Role Mission: The Customer Success Manager will be a driving force for the activation, retention, and growth of League Apps customers, specifically focusing on high‑value and strategic accounts. In this role, you will be responsible for managing relationships with new and existing customers of varying size and scope while acting as a trusted advisor to ensure they maximize the value of League Apps’ products and services.

You’ll take ownership of the onboarding process, training, and long‑term success of your customer portfolio, working cross‑functionally to shape an outstanding customer experience. Your ability to proactively manage customer needs, identify expansion opportunities, and deliver exceptional service will drive loyalty, advocacy, and long‑term success.

• Act as a trusted advisor and thought leader, providing platform guidance to League Apps customers.
• Successfully ramp new customers and programs in their first year on the platform.
• Manage day‑to‑day success for accounts $10k+ ARR within a high‑volume book, focused on adoption and operational readiness.
• Share product updates, best practices, and additional League Apps services that will help customers achieve their goals.
• Proactively address challenges by monitoring customer health, identifying risks, and implementing solutions to improve engagement.
• Clearly communicate customer insights to key stakeholders across the company, including Product, Sales, Support, and Engineering.
• Partner with internal teams to ensure customers receive the proper level of service and that their voices shape future product enhancements.
• Represent customer needs internally as a platform advocate, supporting post‑sale success.
• Own and lead customer success initiatives, contributing to the evolution of processes, playbooks, and best practices.
• Maintain accurate engagement data and leverage tools like Gainsight, Zendesk, Jira, and Salesforce to guide prioritization.
• Monitor churn risk and contribute to gross retention outcomes across assigned accounts.
• Support program renewals by ensuring partners are operationally prepared and engaged ahead of renewal cycles.
• Be the face of League Apps to our customers!
• Likes — and needs — to win

• 1-3 years of experience in a customer success or account management role, ideally at a SaaS company.
• Proven success managing customer relationships with the core focus being configuration and adoption.
• Strong problem‑solving and consultative skills aligned to customer enablement and success.
• Exceptional communication and presentation skills, able to articulate complex solutions to both technical and non‑technical audiences.
• Ability to analyze customer data and leverage insights to drive engagement and decision‑making.
• Comfortable using tools such as Gainsight, Zendesk, Jira, and Salesforce.
• Adaptable,…