Customer Service Representative - Claims; Loss

Description

Customer Service Representative – Claims (Total Loss)

Dallas Regional – 3001 Dallas Parkway, Suite 400, Frisco, TX

This position is responsible for assisting customers with our claims process related to total losses. Work from home may be available up to two days a week once trained to work independently.

• Provide exceptional customer service
• Assist customers with new and existing claims via telephone
• Process letters to those involved in the claims process
• Issue payments to insureds, claimants and vendors
• Adjust losses for a variety of claims with the exception of bodily injury

Starting annual salary $43,105, negotiable based on experience and applicable licenses within the Property and Casualty Industry.

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – at least 13 vacation days in the first 12 months; amounts could be greater depending on role; vacation accrues monthly.
• 14 paid holidays observed
• 6 days sick time at hire; 6 additional days at 90 days of employment
• Generous 401k with company match and immediate vesting; annual 3% non-elective employer contribution
• Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

• High school diploma or equivalent education required
• Previous customer service experience
• Excellent interpersonal and communication skills
  
  Previous insurance background is a plus, but not required
• After hire, employees required to obtain a state insurance license and meet continuing education requirements; comprehensive training will be provided

Amica conducts background checks which include review of criminal, educational, employment and social media histories. If the role involves use of a company vehicle, a motor vehicle or driving history report will be requested. The check will not be initiated until after a conditional offer of employment and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older.

Employees are subject to the provisions of the Workers' Compensation Act.