Customer Service Associate II

Job Description

The Customer Care Associate II is responsible for answering high‑volume inbound calls and providing effective customer service regarding property insurance. The role supports borrowers and carriers/agents by providing detailed information on how to obtain their property insurance, de‑escalating calls, handling complaints, and processing premium disbursements.

• Cross‑trains with borrower follow‑up teams.
• Assists with answering questions in the help desk.
• Maintains availability standards, schedule adherence, and attendance guidelines.
• Updates records and the note system as required.
• Handles disbursements of property insurance premiums.
• Receives inbound telephone calls from borrowers, insurance agents/carriers regarding premium disbursements and property insurance to resolve customer inquiries.
• Delivers timely, accurate customer service ensuring the highest level of satisfaction.

• High School Diploma or GED (Preferred).
• 0–2 years of related experience (Preferred).
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Business support, client‑facing, consumer protection, quality control (QC), service delivery.

USD 19.00 per hour.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home receive a monthly connectivity reimbursement to offset internet costs. When working from home, employees must have a dedicated, private workspace and reliable internet with a minimum speed of 50 MB download and 5 MB upload.

National General Holdings Corp. is an Equal Opportunity employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as we are not a sponsor for work visas. In the event you need assistance or accommodation in completing your online application, please contact the NGC main office by phone at (336) 435‑2000.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on the basis of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited.

This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.