Customer Care Agent
Remote / Online - Candidates ideally in
Lynnwood, Snohomish County, Washington, 98087, USA
Listed on 2026-06-16
Lynnwood, Snohomish County, Washington, 98087, USA
Listing for:
Zumiez Inc.
Full Time, Remote/Work from Home
position Listed on 2026-06-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Call Center / Support
Job Description & How to Apply Below
Job Title:
Customer Care Agent
Department:
Web
Reports To:
Web Admin Manager
Pay Range: $17.25 - $18.00 / hour
THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WA
POSITION PURPOSE
Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.
JOB DUTIES & RESPONSIBILITIES
* Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
* Reviewing orders for accuracy, details, and potential fraud
* Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
* Upsell products and services when applicable
* Identify, research, and resolve customer issues
* Follow-up on customer inquiries not immediately resolved
* Transfer customer calls to appropriate staff if needed
* Other duties as assigned to assist in department initiatives
PHYSICAL DEMANDS & WORK ENVIRONMENT
* Must be able to sit and be on the computer for extended periods of time
* Must be able to speak, read, write, and communicate
BENEFITS
* Medical, Dental, Vision enrollment
* Paid Time Off
* Paid Parental Leave
* Life Insurance
* Stock Purchase Program
* 401k Enrollment
* Product Discount
* Competitive wages. Pay will vary based on variables such as experience and skills.
Job Title:
Customer Care Agent
Department:
Web
Reports To:
Web Admin Manager
Pay Range:$17.25 - $18.00 / hour
THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WA
POSITION PURPOSE
Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.
JOB DUTIES & RESPONSIBILITIES
* Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
* Reviewing orders for accuracy, details, and potential fraud
* Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
* Upsell products and services when applicable
* Identify, research, and resolve customer issues
* Follow-up on customer inquiries not immediately resolved
* Transfer customer calls to appropriate staff if needed
* Other duties as assigned to assist in department initiatives
PHYSICAL DEMANDS & WORK ENVIRONMENT
* Must be able to sit and be on the computer for extended periods of time
* Must be able to speak, read, write, and communicate
BENEFITS
* Medical, Dental, Vision enrollment
* Paid Time Off
* Paid Parental Leave
* Life Insurance
* Stock Purchase Program
* 401k Enrollment
* Product Discount
* Competitive wages. Pay will vary based on variables such as experience and skills.
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