Korean Customer Support Agent Bench Team Bellevue, WA

Location:

Bellevue, WA

Role:
Provide world‑class customer service to clients’ customers, managing support tickets, troubleshooting, and ensuring first‑call resolution. This is an individual contributor position requiring Korean and English fluency.

• Deliver world‑class customer service by following established departmental policies, processes, and standards.
• Manage and respond to customer support tickets within the established SLA and client standards, focusing on first‑call resolution.
• Follow established troubleshooting procedures using appropriate resources, knowledge base, and desktop tools.
• Assist in creating knowledge base articles and support team development through active collaboration.
• Coordinate internally with other teams to provide feedback, identify trends, and resolve issues; serve as escalation point when needed.
• Monitor client‑facing tools (Matter Most) and stay updated on client directives.
• Respond to help requests escalated from Tier 2 Agents.
• Apply critical thinking to make sound judgement calls and determine best steps for the client and user.
• Collaborate with manager to onboard new and existing agents into the Escalated Accounts space.
• Champion Blueprint’s core values and behaviors daily.
• Assist in other ticket queues and special projects as assigned.

• One year or more customer service experience or equivalent.
• Comfortable using computers and able to perform initial level troubleshooting of computer and network issues.
• Some online game knowledge and experience is preferred.

• Maintain composure in stressful situations.
• Customer‑focused mindset.
• Excellent verbal and written communication skills.
• Written fluency in Korean & English.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management with proven ability to meet deadlines.
• Strong problem‑solving skills.
• Ability to function well in a high‑paced, sometimes stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Maintain client productivity standards.

• Knowledge of Accounts tickets.
• Ability to troubleshoot Accounts ticket issues independently and collectively.

For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour
. Actual starting pay determined based on experience, skills, and internal equity.

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

• Medical, dental, and vision coverage.
• Flexible Spending Account.
• 401k program.
• Competitive PTO offerings.
• Opportunities for professional growth and development.

Must work a hybrid schedule, two in‑office days per week. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.

• Comfortable working in a traditional office environment indoors.
• Ability to sit at a workstation for extended periods, engaging with content on a monitor.
• Proficiency using mouse, laptop touchpad, and keyboard, with minimum typing speed of 45 wpm.

• Effective verbal and written communication skills for interactions with co‑workers, professionals, the public, customers, and clients.
• Role may require ability to communicate in written form in other languages as specified.
• Openness to receiving constructive feedback and maintaining courtesy in interactions.

• Demonstrate ability to make decisions using experience and knowledge, seeking assistance when needed, and adhering to deadlines and engagement expectations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Non‑Exempt - Hourly, Full Time Position

Hybrid (Work from home and in‑office located in Bellevue, WA)