Customer Care Specialist – Remote

Open Text is a global leader in information management, helping organizations unlock the full value of their data and digital assets. With a focus on AI-driven innovation and human-centered solutions, Open Text empowers businesses to transform how they manage, secure, and leverage information. The company fosters a collaborative culture built on creativity, integrity, and continuous learning.

Open Text is seeking a Customer Care Specialist to join its Sales Operations team. This role is central to delivering a seamless customer experience by managing inbound and outbound communications, resolving issues, and supporting both internal sales teams and external clients. It offers a fast-paced environment where attention to detail, multitasking, and professionalism are essential.

• Handle inbound and outbound calls, instant messages, and support tickets
• Collaborate across departments to resolve customer inquiries and issues
• Ensure timely and effective responses to client needs
• Build and maintain long-term customer relationships
• Develop a working knowledge of Open Text’s product suite and related technologies
• Document customer interactions thoroughly and follow up as needed

• College degree and/or technical certification, or equivalent experience
• Previous experience in customer support, sales operations, or end-user support preferred
• Proficiency in Microsoft Office 365
• Strong verbal, written, and interpersonal communication skills
• Attention to detail and ability to manage multiple tasks
• Familiarity with security and compliance solutions is a plus
• Demonstrated passion for technology and a willingness to learn
• Ability to work collaboratively in a respectful and supportive team environment

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