More jobs:
Client Support Services
Remote / Online - Candidates ideally in
Greenville, Greenville County, South Carolina, 29610, USA
Listed on 2026-06-17
Greenville, Greenville County, South Carolina, 29610, USA
Listing for:
HealthBay
Remote/Work from Home
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
We are seeking a customer-focused and dependable Client Support Services Representative to join our remote team. In this role, you will serve as a primary point of contact for clients, providing exceptional support, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and building lasting client relationships.
Key Responsibilities:
- Respond to client inquiries via phone, email, chat, or ticketing systems
- Provide accurate information regarding products, services, and account-related questions
- Troubleshoot and resolve client issues in a timely and professional manner
- Escalate complex concerns to appropriate departments when necessary
- Maintain detailed records of client interactions and resolutions
- Assist with account updates, service requests, and onboarding activities
- Monitor client satisfaction and proactively identify opportunities to improve service
- Collaborate with internal teams to ensure seamless client experiences
- Follow company policies, procedures, and service standards
- High school diploma or equivalent;
Associate's or Bachelor's degree preferred - 1+ years of customer service, client support, call center, or administrative experience
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency with Microsoft Office, Google Workspace, and CRM systems
- Ability to work independently in a remote environment
- Positive attitude and commitment to providing outstanding customer service
- Competitive hourly pay
- Fully remote work environment
- Flexible scheduling opportunities
- Paid training and professional development
- Health, dental, and vision insurance (eligible employees)
- Paid time off and company holidays
- Retirement savings plan options
- Employee assistance and wellness programs
- Career advancement opportunities
- Supportive and collaborative team culture
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