Customer Experience Specialist; Pets Remote - Veterans​/MilSpouses

Position: Customer Experience Specialist (Pets) $19 Remote - Veterans/Mil Spouses
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

This role is not open to candidates in:

• California
• Denver, Colorado
• Illinois
• Iowa
• Montana
• North Dakota
• Rhode Island
• Seattle, Washington
• Washington D.C.
• Europe

Employer is seeking empathetic, enthusiastic Customer Experience Specialists to serve as Brand Ambassadors for a premium cat food brand. In this role, you won't just solve problems; you will deliver warmth and top-tier support to cat parents, turning every inbound phone call into a positive experience that deepens their love for the brand. We have Full-Time, Part-Time, and Remote On-Call positions available.

Day in the Life

Inbound calls from customers

Troubleshooting orders, subscriptions, and product questions using the knowledge base care toolkit.

Personalizes answers and recommendations to each customer's cat's needs.

Captures feedback and recurring themes, flags trends to the team, and documents every interaction

Deliver above-and-beyond inbound phone support

Meet aggressive KPI targets, including 93%+ CSAT and world-class SLA, quality, productivity, and schedule-adherence metrics.

Capture and share recurring customer feedback and trends with the broader team

Act as a Brand Ambassador, deepening loyalty and representing us in every interaction

#LI-Remote

Additional Qualifications/Responsibilities

Must-Haves

Warm, conversational communication

Genuine enthusiasm for cats and the brand's mission.

Strong technical aptitude and the ability to master new tools quickly.

Analytical, organized, and a proactive problem solver.

Empathy, patience, and adaptability in a fast-paced environment.

Preference for 2+ years in a challenging, high-standard customer care / CX environment.

Superior written, verbal, and listening skills

Strong technical and analytical problem-solving skills

Reliable home office environment with stable internet

High school degree or equivalent

Nice To Have

Previous remote / work-from-home experience.

Background supporting a consumer or subscription brand.

Cat parent or genuine animal lover.

Position Details

Pay Rate: $19 / hour

Training

Schedule:

9am - 5pm EST Monday - Friday (30 min lunch)

3 weeks of training

2 weeks of onboarding training, 1 week of phone training

Post-Training

Schedule:

Hours of Operation are 7 days a week 9am-8pm EST

Equipment is not provided: a laptop/desktop, and a headset are needed

Compliance & Eligibility

Background & Screenings:
Successful candidates must complete and pass a background check prior to their start date

Verification:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Work Environment:

Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions.

Location:

Due to specific position requirements, we cannot hire from the following locations for this opportunity:

California

Denver, Colorado

Illinois

Iowa

Montana

North Dakota

Rhode Island

Seattle, Washington

Washington D.C.

Europe