Customer Service Representative

Role Overview

Life Protect 24/7 is searching for self‑motivated, high‑performing individuals with a desire to advocate for others, challenge themselves, become leaders in providing a world‑class customer experience, and solidify relationships with our customer base.

• 9am‑7pm Monday
• 10am‑7pm Tuesday‑Friday
• 9am‑5pm every other Saturday

• Handle inbound cancellation calls, questions, and inquiries from our client base in a respectful and professional manner.
• Listen patiently, engage with the customer, show empathy, build rapport, track information, and offer solutions while providing a world‑class customer experience.
• Review each customer’s situation, determine the best approach to update the customer’s account, increase account retention, and answer product questions and customer concerns.
• Handling cancellation calls by listening to the customer's concerns and providing solutions to retain the customer.
• Handling customer questions, inquiries, and complaints in a professional manner.
• Identifying and reporting escalated issues and complaints to management.
• Processing cancellations and returns.
• Offering savings opportunities and switching the form of payment when applicable.

• Weekly Pay
• Paid Training
• Paid OT on Saturdays
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets
• Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance

• Must be at least 18 years of age.
• High School Diploma or equivalent.
• Able to work on‑site in Norfolk, VA.
• Strong computer and interpersonal communication skills.
• 1‑2 years of customer service and retention in a contact center, service industry, or retail sales.
• 1‑3 years of sales experience.
• A customer‑focused approach with adaptability to new situations.
• Ability to multitask, prioritize, and manage time.
• Bilingual is a plus but not required.
• Motivation, and desire to achieve powered by YOU!

$15/hr base pay | With Customer Relations based commission, Specialists can earn between $21‑$23+/HR

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Full‑Time