Customer Service Rep Bilingual

Customer Service Representative – Bilingual in English & Spanish

A well-established, Washington-based credit union is seeking a Customer Service Representative to join its growing team. This is a long-term opportunity offering stability, career development, and the potential to transition to remote work after meeting performance expectations.

Pay: $20/hr

Location:

Spokane Valley, WA

Schedule:

Tues-Sat 8‑hour shift anywhere between 8am‑6pm

6‑Weeks of Training (4 weeks of training, 2 weeks of nesting)

Once you go direct with the company, based off quality/KPI, you can apply to work from home, there is also room for progression within the company after 1‑year into the role.

• Provide outstanding service that promotes deep and lasting member relationships
• Answer general inquiries and perform account maintenance via phone and email
• Consistently meet or exceed key performance and quality metrics
• Research and resolve member concerns efficiently with guidance from leadership
• Take ownership of issues, set clear expectations, and ensure timely follow‑up and resolution
• Identify opportunities to recommend relevant products, services, and promotions that add value for members
• Maintain working knowledge of policies, procedures, and applicable regulations
• Perform additional duties as assigned to support team objectives

• Previous customer service experience (call center or financial services experience is a plus)
• Strong communication, problem‑solving, and interpersonal skills
• Professional, reliable, and member‑focused approach

• Long‑term, stable position with clear growth and advancement opportunities
• Supportive leadership and structured training
• Opportunity to work remotely after successfully completing the initial onsite phase
• Meaningful work helping members achieve financial confidence

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long‑term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)

This is a Contract to Hire position based out of Spokane Valley, WA.

The pay range for this position is $20.00 – $21.50/hr.

This position is anticipated to close on Jun 12, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.