Universal Customer Advisor

Customer Experience Advisor (Luxury Brand Support | Hybrid)

Location:

Warren, MI (Remote after training)

Schedule:

Flexible shifts Monday-Saturday (availability required)

Join a leading global organization supporting a prestigious luxury brand known for delivering exceptional customer experiences. This role puts you at the forefront of customer engagement—serving high-value clients and ensuring every interaction reflects premium service standards.

This is an excellent entry point into a world‑class organization with strong career growth potential for individuals who are passionate about customer experience, problem‑solving, and brand excellence.

• Serve as the primary point of contact for customers across multiple communication channels (phone, digital platforms, etc.)
• Manage and resolve customer cases from start to finish, ensuring timely follow‑up and resolution
• Provide support for service‑related concerns, product inquiries, and brand‑related requests
• Assist customers with technical troubleshooting related to vehicle features, connectivity, mobile apps, and infotainment systems
• Collaborate with internal teams, field personnel, and partner locations to resolve complex issues
• Document all interactions, actions taken, and resolutions in internal systems
• Participate in quality reviews and coaching sessions to continuously improve performance
• Maintain high standards for customer satisfaction, response times, and case resolution
• Support escalations and provide insights into root causes and corrective actions
• Contribute to a team culture centered on delivering a premium, customer‑first experience

• Bachelor's degree or equivalent work experience (required)
• 2+ years of customer service experience (luxury or high‑touch environment preferred)
• Strong verbal and written communication skills
• Experience in a call center or customer support environment
• Proven ability to manage multiple cases and priorities simultaneously
• Strong problem‑solving and critical‑thinking skills
• Comfortable navigating multiple systems and tools (CRM platforms, Microsoft Office, etc.)
• High level of professionalism and attention to detail
• Reliable work history with demonstrated tenure

• A customer‑first mindset with a passion for delivering exceptional service
• Empathy and professionalism when handling complex or sensitive concerns
• Adaptability in a fast‑paced, evolving environment
• Strong collaboration skills and willingness to support team success
• Motivation to grow within a large, established organization

Remote model after Hybrid training (combination of on‑site and remote work). Training period includes regular on‑site collaboration. Modern, team‑focused environment with access to leadership and development opportunities. Must be able to commute to the Warren, MI area as needed.

You will be the voice of a luxury brand, playing a key role in shaping customer perception and loyalty. This is more than a call center role; it is an opportunity to deliver white‑glove service and build meaningful relationships while developing a long‑term career path.

• Opportunity to work with a globally recognized luxury brand
• Career growth and advancement pathways
• Remote work flexibility after training
• Exposure to cutting‑edge products and technology
• Supportive, team‑oriented culture

This is a Contract position based out of Warren, MI.

The pay range for this position is $20.00 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Warren, MI.

This position is anticipated to close on Jun 16, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.