Senior Business Travel Consultant - German speaking

About the role

We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional but highly personalized, time‑critical, and relationship‑driven.

The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients. You will have strong GDS experience; full cross‑platform training can be provided for candidates with experience in Amadeus, Sabre, or another GDS.

• Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travelers
• Acting as a trusted advisor, not just a booking agent
• Managing highly complex, often last‑minute travel changes with calm professionalism
• Consistently achieving strong CSAT while meeting productivity and efficiency expectations
• Demonstrating excellent ownership, judgement, and accountability in every interaction

• End‑to‑end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
• Providing expert recommendations aligned to traveler preferences, company policy, and duty of care
• Handling urgent and high‑impact travel disruptions with speed, empathy, and precision
• Managing multiple channels (phone, chat, email) in a fast‑paced Executive Care environment
• Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
• Building long‑term relationships with Executive travelers through consistent, high‑quality service
• Collaborating closely with peers to maintain a high‑performance, elite service culture

• Proven experience delivering high‑touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
• GDS experience (Amadeus, Sabre, Galileo, or similar)
• Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
• Exceptional communication skills with a polished, confident, and discreet style
• Ability to remain calm, decisive, and solutions‑focused in high‑pressure situations
• Strong organizational skills and attention to detail

• Experience supporting senior stakeholders, C‑suite, or high-net-worth individuals
• Exposure to out‑of‑hours, follow‑the‑sun, or on‑call travel support models

• Naturally service‑oriented with a strong hospitality mindset
• High emotional intelligence and sound judgement
• Comfortable working autonomously and taking full ownership
• Resilient, adaptable, and confident handling ambiguity
• Commercially aware and performance‑driven without compromising service quality

• Competitive compensation and equity ownership in Perk
• 25 days of annual leave plus bank holidays
• Private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with Gym Flex
• Qualifying earnings company pension plan with Aviva
• Life Insurance protection for loved ones
• Income protection in case of long‑term sickness or absence
• Tax‑efficient cycle and electric car schemes with Cycle2
  
  Work & Octopus
• Access to Perk events, including an annual summer party
• Wellbeing partner Spring Health, providing fast, comprehensive access to therapy and coaching sessions for you and your loved ones
• 12‑16 weeks of paid parental leave
• 16 paid volunteer hours per year for charitable causes
• Up to 20 “Work from Anywhere” days per year
• Wide variety of discounts and rewards
• Four‑week, fully paid sabbatical after five years
• Relocation support for moving to a hub

Perk is a global company with a diverse customer base. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.