Customer Service Representative - Specialty Pharmacy

The purpose of the Customer Service Representative (CSR) is to meet or exceed customer expectations by assessing needs, prioritizing requests, and directing information to the appropriate resources. Customers may include patients, medical professionals, and family members.

• Act as the first point of contact, carefully evaluating the purpose of the call, prioritizing care, and triaging as needed.
• Enroll new customers in Patient Services.
• Record activities in the patient database and follow up to secure services (product training, mailing promotional materials, etc.) by contacting physician’s offices, pharmacies, and other external entities.
• Complete various special projects as required.

• Compensation
  : $19.00 - $21.00 per hour
• Location
  : 2160
  
  E. Elliot Road, Tempe, AZ 85283
• Onsite Requirements
  :
  Onsite availability required; hybrid and/or remote opportunities may be considered once requirements are met.

• Previous work experience in Specialty Pharmacy or Customer Service.
• Professional level computer skills, including Microsoft Office, email, web-based applications, and key boarding.
• Experience working in high-pressure, time-sensitive situations (telephone or face-to-face), solving problems, making decisions, and using excellent judgment and customer service skills.
• Strong multitasking and time‑management abilities.
• Ability to function in a high-volume, fast-paced environment.
• Dependable and strong work ethic.
• Ability to accept and implement feedback and coaching.

• Experience working with databases (CRM preferred) or tracking systems;
  Salesforce CRM experience.
• Experience in the health care/pharmaceutical industry environment.
• Understanding of challenges associated with patients’ medical conditions.

• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, and short-term disability insurance.
• Preloaded PTO: 100 hours (12.5 days) upon employment, increasing to 140 hours (17.5 days) on anniversary.
• Tenure vacation bonus: $1,000 at 3-year anniversary, $2,500 at 5-year anniversary.
• Opportunity to work from home after 120 days, promoting flexibility and work-life balance.
• Career growth opportunities through the Advance Gold program.

• #Transforming Lives Honor
  :
  Quarterly peer-to-peer recognition for exemplary patient impact.
• Values Award
  :
  Recognizes individuals exhibiting core company values such as Excellence, Winning, Respect, Inspiration, and Teamwork.
• Vision Award
  :
  Annual award for outstanding support of Assist Rx’s vision to transform lives through access to therapy.

Assist Rx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with Assist Rx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

Assist Rx does not accept unsolicited resumes from search firms or other vendor services. Any unsolicited resumes will be considered property of Assist Rx and no fee will be paid in the event of a hire.