HYBRID Customer Service Representative

Customer Service Representative Job Posting Position Summary

Join our dynamic team where customer experience is at the heart of everything we do. As a Customer Service Representative, you will play a key role in delivering exceptional service to our clients and customers through phone and email communication. You'll also be responsible for reviewing and processing claims, ensuring accuracy and compliance with client program requirements and company policies.

• Deliver outstanding customer service by responding to client inquiries with accuracy, efficiency, and professionalism
• Research and resolve customer issues to ensure a positive client experience
• Review and audit advertising and incentive claims for accuracy and compliance
• Handle 25-50 customer service phone calls per day while maintaining high standards
• Identify opportunities to improve processes, efficiency, and overall customer service delivery

• High School Diploma or equivalent
• Basic PC proficiency, including Microsoft Office (Outlook, Word, Excel)
• At least 1 year of customer service work experience preferred
• Previous experience in customer service or a clerical/production environment is a plus
• Strong organizational skills with the ability to manage multiple priorities
• Excellent time management and attention to detail

• Hybrid Work Schedule (Combination of In-Office and Remote Work)
• Contribute to a team that values quality, collaboration, and continuous improvement
• Opportunity to grow within a trusted leader in channel marketing
• Medical, dental, vision, 401K, pet insurance, legal and identity theft monitoring benefits available