Bilingual Portuguese Call Center Representative

Job Description

We are seeking a Portuguese-speaking Call Center Representative to join our growing team! This role begins on-site in Auburn, MA for training and transitions to a remote (work-from-home) position once training is successfully completed.

If you are reliable, detail-oriented, and enjoy helping customers, this is a great opportunity to start a long-term career in customer service.

• Training: Monday–Friday | 8:00 AM – 4:30 PM (on-site)
• Regular Shift: Monday–Friday | 10:30 AM – 7:00 PM
• Rotating Saturdays: 9:00 AM – 1:00 PM
• Overtime: Occasionally available (voluntary)

• Answer inbound customer calls in Portuguese and English
• Assist with account updates and customer inquiries
• Process applications and customer documentation
• Maintain high standards for performance and attendance

• Fluent in Portuguese and English (required)
• Strong phone and communication skills
• Good attention to detail and reliability
• Basic computer and data entry skills
• Professional attitude and strong work ethic
• Must be able to commute to Auburn, MA for training

• 401(k)
• Health, dental, and vision insurance
• Paid time off
• Flexible schedule

• Must be able to commute to Auburn, MA 01501 for training
• Remote work available after training completion