Hybrid Customer Service Specialist - Tax & Appointments

Onsite-Customer Service Representative (Phoenix AZ) job enix, AZ.

Position Description :

• This is a customer service position that requires candidates to be available to work from the office and work from home.
• Responsible for face to face contact with customers.
• Performs customer service activities by providing assistance, guidance, and instruction for forms.
• Assist with managing a team inbox that receives inquiries from internal and external customers within the department.
• Exercises discretion to interpret and apply customer service operations.
• Take in person and virtual appointments through a team shared inbox and assist managing a shared calendar.

Required Skills :
customer service, tax law related knowledge

Preferred

Skills:


bilingual , adaptable to business software, experience in Google Suite/Microsoft office