Customer Service Representative

Overview

Thrift Books is looking for a Full‑time Customer Support Representative based in Dallas, TX. The position offers a base rate of $15.00 per hour and a hybrid work arrangement that includes remote work and onsite presence.

• Serve as the frontline representative of the Thrift Books brand.
• Engage with customers across phone, chat, and email support channels.
• Promptly provide product information, troubleshoot issues, recommend products, and resolve complaints.
• Document customer interactions and maintain accurate records in the CRM system.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Educate customers on the use of our website and books.
• Adhere to company policies and procedures for customer service.
• Maintain a high level of Customer Satisfaction and quality scores.

This is a hybrid, work‑from‑home and in‑person position, requiring 2‑3 days a week on site in Dallas, TX. Applicants must reside within a 45‑minute drive of the Bishop Arts District (75211). The company provides all necessary technical equipment; candidates must supply reliable, high‑speed internet with Ethernet connectivity.

• $15.00 per hour
• Earn paid time off accruing at 15 days per year
• 6 paid holidays per calendar year
• Medical and Vision Insurance
• Dental Insurance
• 401(k) retirement plan with employer match
• Company‑paid short‑term and long‑term disability insurance
• Company‑paid life insurance
• Annual bonus incentive
• Professional development and growth opportunities
• Work with a supportive, friendly team
• Access to free books

Full‑time, rotating schedule that includes early morning, afternoon, evening, and weekend shifts. Availability is required for 24/7 contact center coverage. The role is hybrid, combining onsite and remote work. Applicants must be legally authorized to work in the United States and must authorize a pre‑employment background check. Thrift Books does not provide visa sponsorship.

• Customer‑centric attitude.
• Critical thinking and problem‑solving skills.
• Excellent written and verbal communication skills.
• Active listening skills.
• 2+ years of call center experience.
• 2+ years of online customer service chat experience.
• Ability to multi‑task, set priorities, and manage time effectively.
• Excellent attendance record.
• Experience using current technologies and industry products.
• Physically able to work 8 hours a day at a computer, typing, answering emails, phone calls, and live chats.
• Enthusiasm for books and willingness to share that knowledge.
• Capability to set up and troubleshoot equipment independently.
• Strong ability to manage multiple screens and open windows while answering calls or chats and using Microsoft Teams.
• Ability to work autonomously in a goal‑paced, self‑motivated team environment.
• Working knowledge of Microsoft Office, Teams, and Outlook; proficient in various CRM systems.
• Positive, respectful attitude in independent and team settings.

Thrift Books is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment. All candidates are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.