Remote Senior Specialist, Healthcare CX
Remote / Online - Candidates ideally in
Jefferson City, Cole County, Missouri, 65109, USA
Listed on 2026-06-17
Jefferson City, Cole County, Missouri, 65109, USA
Listing for:
Merck
Full Time, Remote/Work from Home
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
-
Healthcare
Job Description & How to Apply Below
Merck is seeking a Medical Team Member to manage unsolicited inquiries from Healthcare Providers at the National Service Center. The role focuses on delivering exceptional customer service across multiple communication channels including phone, chat, and email. Candidates should hold a Bachelor’s degree and a healthcare professional degree, along with strong communication skills.
This position involves resolving customer concerns and providing off-label scientific information. The expected working hours for this role are from 11:00 AM to 7:00 PM EST, and it offers a chance to impact patient care significantly.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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