Wealth Management Client Associate

Overview

This role provides client service support to one or more Financial Advisors, serving as the primary point of contact to address client needs, promote banking solutions, and support operational excellence.

• Provide excellent client service by educating clients on all banking offerings.
• Ensure timeliness, accuracy, and completeness in client materials and follow up on all client and FA requests.
• Assist with ensuring practices align with bank policies and procedures to support operational excellence and risk management.
• Identify, deepen, and maintain client relationships by promoting banking integration and communicating outcomes to the FA.
• Support day‑to‑day team activities, including covering roles during absences or seasonal increases, while maintaining a client‑first mindset.
• Support enterprise strategic objectives, operational excellence goals, and client advocacy within the FA’s business, customizing solutions based on specific needs.

• Enthusiastic, highly motivated self‑starter with strong work ethic and results focus.
• Client‑centric mindset, always acting in the best interest of clients.
• Ability to learn and adapt to new information and technology platforms.

• Current holder or candidate of FINRA Securities Industry Essentials (SIE), Series7, and/or Series
  66 (or Series
  63/65 in lieu of66).
• Industry knowledge and understanding of investment products.
• Experience working with clients, quickly fulfilling their needs and delivering complex solutions.
• Comfortable operating in a fast‑paced, evolving environment.
• Detail orientation.
• Commitment to continuous learning and professional growth.
• Sound judgment and discretion handling sensitive information.
• Strong computer application skills (Microsoft Word, Excel, PowerPoint, Salesforce).
• Professional verbal and written communication skills.

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions
• Advisory Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

High School Diploma, GED, or equivalent secondary education.

Shift: 1st shift (United States)

Hours per week: 37.5

Location:

Saratoga Springs, NY (18 Division St, NY3018)

Internal employees working from home are eligible to apply; onsite work may be required.

• Hourly pay: $25.00 – $44.00, determined by experience, education, and skill set.
• Eligibility for annual discretionary incentive award.
• Benefits eligible, including industry-leading benefits, paid time off, and resources to support employee well‑being.