Claims Call Center Representative

Zurich is a leading multi-line insurer serving customers in global and local markets. We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated Claims Call Center team beginning in early August 2026. The role offers a 6‑week in‑depth training that covers everything you’ll need to get started.

All candidates hired must live in the United States. Preferred time zones are CST, PST, and MST.

• Process clients’ first notice of loss claim reports received through Zurich’s phone and non‑phone reporting options in a timely and accurate manner.
• Resolve complex claims inquiries and problems, judging when to pass complex queries to or involve others to provide an effective service and clear advice to colleagues and customers.
• Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.
• Provide feedback and recommendations to the team to improve the quality of customer care.
• Follow procedures to ensure adherence to the company’s risk and compliance policies.

• 8‑hour shift between 7:00 AM and 7:00 PM (Central Standard Time)
• The position is fully remote, including training.
• Annual merit increase and bonus opportunity.
• Potential for overtime pay.
• Amazing PTO.
• 401(k) match.
• Career mobility.
• Medical, vision, and dental benefits.

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Data entry experience.

• At least 6 months of call‑center experience.
• Strong data entry skills, typing 32 WPM or more.
• Proficiency in Windows‑based operating systems and Microsoft Office.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Strong comprehension skills and professional demeanor.
• Solid oral and written communication skills.
• Strong attention to detail and solid problem‑solving skills.
• Insurance knowledge preferred.

• Designated workspace free from noise and distractions.
• Minimum internet connection: stable, high‑speed internet with at least 5 Mbps upload and 10 Mbps download.

The hourly rate range for this position is $17.79 – $21.64, with a short‑term incentive bonus eligibility set at 5 %. Salaries may vary by location due to local laws and your skills and experience.

Zurich complies with equal‑opportunity laws and is an equal‑opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, gender, disability, veteran status, or other characteristics protected by law. We also welcome applications from individuals with disabilities and veterans.

Location:

Remote (virtual office).

Schedule:

Full time. Employment sponsorship not offered.