Senior Customer Service Rep
Remote / Online - Candidates ideally in
Oriskany, Oneida County, New York, 13424, USA
Listed on 2026-06-18
Oriskany, Oneida County, New York, 13424, USA
Listing for:
Axelon Services Corporation
Full Time, Remote/Work from Home
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Pay Rate: $20 per hour Summary:
- Anticipated Class Start Date: 8/3/26
- Location: Oriskany
- Work Mode: Remote with in-person training
- Training
Hours:
8:30-5pm EST Monday-Friday, 30-minute lunch - Onboarding:
First 3 Days - Training Dates: 8/3/26 - 9/8/26
- Nesting: 9/9/26 - 9/22/26
- Post-training
Hours:
Monday-Friday 8:00am – 11:00pm EST, flexible shifts
- Respond to customer requests via telephone, providing excellent service to company’s customers with Life insurance policies.
- Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.
- Discuss various topics with customers, such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, and explaining policy provisions.
- Assist with inquiries about coverage continuation after retirement or leaving an employer, and handle billing inquiries.
- High school diploma or equivalent.
- Minimum 1 year of experience in customer service or a related field.
- Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure workspace.
- Use of video during interviews, coaching, weekly huddles, and virtual training.
- Flexibility with work shifts based on business needs.
- Excellent attendance and ability to use reference materials.
- Strong class participation and interpersonal skills.
- Grasp of material and decision-making skills.
- High confidence level and ownership of learning.
- Technical skills and adaptability.
- Issued company equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.
- Required to return equipment within a week of assignment ending.
Position Requirements
10+ Years
work experience
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