Customer Care Advocate
Remote / Online - Candidates ideally in
Oriskany, Oneida County, New York, 13424, USA
Listed on 2026-06-18
Oriskany, Oneida County, New York, 13424, USA
Listing for:
Axelon Services Corporation
Full Time, Remote/Work from Home
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Technical Support
Job Description & How to Apply Below
Pay Rate: $20 per hour Summary:
- Work Mode: Remote with in-person training
- Location: Oriskany
- Training
Hours:
8:30-5pm EST Monday-Friday, 30-minute lunch - Training Dates: 8/3/26 - 9/8/26
- Nesting: 9/9/26 - 9/22/26
- After Training
Hours:
Monday-Friday 8:00am – 11:00pm EST
- Respond to customer requests via telephone, providing excellent service to the company’s customers who have or are looking to obtain a Life insurance policy through their employer.
- Rely on instructions and pre-established guidelines to perform job functions.
- Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.
- Discuss topics such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, policy provisions, continuing coverage when retired or leaving employer, status of customer requests, and billing inquiries.
- High school diploma or equivalent required.
- Minimum 1 year of experience in customer service or related field.
- Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure workspace.
- Use of ethernet required; hotspots and Wi-Fi are not allowed.
- Able to use video during interviews, coaching, weekly huddles, and virtual training.
- Attendance and ability to use reference materials.
- Class participation and interpersonal skills.
- Grasp of material and decision-making skills.
- Confidence level and ownership of learning.
- Technical skills, adaptability, and flexibility.
- Company-issued equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.
- Flexibility in shift scheduling based on business needs.
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