Value Advisor, Customer Service

Position: Benefit Value Advisor, Customer Service
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits. Navigating the healthcare system and reaching their optimal health. Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.

Conducting research. Spending approximately 90 of the scheduled time on the phone according to business need.

We are looking for advocates who are interested in providing top quality service to our members in the Medical Virtual Unit.

The right candidate s will be compassionate, dedicated and have a concierge attitude when assisting members to maximize their benefits.

This team supports phone coverage 24/7, 365 days a year. Your schedule will include evenings and weekends and there will be opportunities for holiday pay based on coverage needs.

JOB REQUIREMENTS:

* High school diploma OR GED.

* 6 months customer service experience OR 6 months experience in an office environment.

* Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.

* Expertise and ability to successfully execute concierge level service for all members.

* Experience evaluating customer situations, making decisions, and responding quickly to questions.

* Data entry and/or typing experience.

* Interpersonal, verbal, and written communication skills and independent decision-making skills.

* Analytical and organizational skills.

* Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

* Web and PC proficiency.

PREFERRED

JOB REQUIREMENTS:

* 6 months customer service experience in a health care or health insurance environment.

* 6 months data entry experience in an office environment.

* Knowledge with health benefit plans and the insurance industry.

* Experience working with additional offerings (Ex: CDHP, Medicare, Wellness, Care and Condition Management).

* Knowledge of medical terminology and anatomy.

We expect this role to be work from home after apx 6 weeks of onsite training. The first apx 4 months will be M-F within 8am-5pm. After apx 4 months you would be assigned a regular schedule that will include evenings and weekends.

* The MVE supports phone coverage for the holidays. There will be opportunities for holiday pay based on coverage needs.

* All shifts include at least one weekend shift (Saturday or Sunday), however there is the option to include both. Since shifts include weekend coverage, this will allow for additional days off during the week.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.

Learn more about our benefit offerings by visiting

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$17.75 - $28.39

Exact compensation may vary based on skills, experience, and location.