Call Center 3rd shift - Idealnet Coordinator; North Barrington, IL

Job Details

• Job Location:
  
  Idealease Risk Services Inc - N Barrington, IL 60010
• Position Type:
  Full-Time/Part-Time
• Education Level: High School
• Salary Range: $16.00 - $18.00 Hourly
• Travel Percentage:
  None
• Job Shift: Day
• Job Category:
  Customer Service

• Excellent professional verbal and written communication skills
• Strong active listening skills and ability to empathize with callers under high pressure situations
• Ability to multi-task (talking and typing)
• Strong attention to detail
• Above average typing skills; 30 WPM minimum
• Ability to adapt to new software and processes
• Basic Microsoft Office skills

• Provide excellent customer service to all callers.
• Answer inbound calls, collect data from callers pertaining to a breakdown.
• Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.
• Meet and/or exceed call center metrics.
• Adapt well to change and accepts constructive feedback.
• Develop understanding of Idealease Best Practices.
• Have a basic understanding of facilitating service assignments.

• Communicate and cooperate with all departments.
• Attend company meetings as required.
• Handle all customer issues in a professional and courteous manner.
• Display an earnest desire to perform assigned tasks efficiently and accurately.
• Complete assigned tasks within allotted time frame.
• Display an aptitude to learn and advance.
• Eagerly participate in company sponsored training events.
• Promote atmosphere of cooperation, teamwork and goodwill with fellow employees.
• Display honesty in all company related dealings.

• High School Diploma or GED Preferred

• Must live in Chicago‑land area for on‑site training. This position may not remain 100% remote or remote indefinitely.
• High school diploma or general education degree (GED) required
• 1 year of customer service experience
• Experience working with inbound and outbound calls, customer retention, and/or customer service
• Intermediate Microsoft Office skills
• Excellent interpersonal and communication skills
• Comfortable working in a high volume fast‑pace role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web‑based applications

This is not a work‑at‑home position.