Business Development Center Agent - Call Center

Position Title

Business Development Center Agent

St. Louis, MO – Hybrid Remote (work from home and local in‑office location). Internal candidates may be considered depending on current location.

Full‑time, non‑exempt

$19.00–$23.00 per hour

9‑hour shift between 8 a.m. – 7 p.m. CST with a one‑hour lunch; some weekend availability may be required.

This position is a hybrid/remote, call center role that predominantly works from home. In‑person training will be provided at a local store branch or HQ office. Responsible for assisting and connecting customers appropriately via our call center processes. The success of this position will rely on consistently collecting data and bringing value to our customer interactions. You must be customer‑service driven, detail‑oriented, and have exceptional organizational skills.

• Ensure each incoming call is answered in a welcoming and professional manner.
• Learn, understand, document, and adhere to customer connection processes.
• Diligently work to reach new customers via phone; collect information and transfer them onto correct personnel.
• Return emails and other administrative functions when assigned.
• Develop and implement unique customer connection processes to ensure work is completed thoroughly (all contact information is collected and transferred within the CRM).
• Commit to becoming an expert in customer service with every call.

• Minimum 2 years call center or high‑volume experience with 60+ digital leads per day.
• Preferred: 2 years of front desk, receptionist, or customer service experience.
• High school diploma or equivalent.
• Must have high‑speed internet and a quiet, dedicated workspace for hybrid work.

• Exceptionally well‑spoken, well‑written, and professional; speak with confidence and create an undeniably positive first impression.
• Results and goal driven, persistent, self‑confident; prospecting skills, ability to handle rejection, and ability to retain a large amount of product knowledge.
• Demonstrate the ability to listen, think quickly, and identify client needs.
• Ability to document notes thoroughly for team follow‑up with prospects, existing customers, and to comply with the pre and post‑sales process.
• Data entry for every lead, ensuring relevant data are captured.
• Task‑oriented, detail‑driven.
• Ability to deliver results and meet goals with minimal supervision.
• Stay on task and show energy while answering calls.
• Strong empathetic and customer relations skills.
• Bilingual preferred (Spanish).
• Sales Force experience and software literate.
• Knowledge of the mobility industry.
• Ability to multi‑task.

This position is a hybrid position. Candidates must be comfortable commuting to a company location for on‑site training and in‑person work as needed.

• Medical Insurance – Employer‑shared premium contributions.
• Dental & Vision Coverage – Employee‑paid plans available.
• Life Insurance – Employer‑paid basic life with optional voluntary life coverage.
• 401(k) Retirement Plan – 100% employer match up to 5% of contributions.
• Paid Time Off (PTO) – Accrued vacation based on tenure & sick plan.
• Paid Holidays – 9 observed holidays plus 1 floating holiday.
• Corporate car rental discounted rates with approved partners.

Braun Ability is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.