Customer Service Representative - Janesville, WI

Customer Service Representative – Janesville, WI

Work Location Type:
Hybrid

Shift: 8:30 a.m. – 5:00 p.m., Monday through Friday. Training: 8-week paid onsite academy at 401 S. Wright Road, Janesville, WI 53546 from 8:00 a.m. – 4:30 p.m., Monday through Friday. After training, eligible for flexible hybrid model: 3 days onsite / 2 days remote, with opportunity to work remote based on performance after 6 months and option to bid for alternate shifts after 6 months.

Option to work in the office up to 5 days a week.

Hourly starting at $18.25/hour. 18 paid time off days annually for full‑time employees, 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period. Safety shoes provided (where applicable).

• Handle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiency.
• Navigate multiple computer screens, software programs, and databases to resolve inquiries.
• Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns.
• Problem‑solve independently, using critical thinking and available resources to deliver fast, accurate resolutions.
• Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity.
• Maintain attention to detail while managing complex or time‑sensitive customer issues.
• Communicate clearly via phone and written messages.

• High School diploma or equivalent.
• Minimum 1 year of customer service experience. High‑volume inbound call center experience preferred but not required.
• A passion for delivering exceptional customer service and creating a positive experience for every customer.
• Ability to thrive in a fast‑paced, dynamic environment.
• Ability to problem‑solve and make decisions with attention to detail.
• Continuous improvement mindset, open to coaching and receiving feedback.
• Proven ability to learn new technology and software quickly.
• Comfortable navigating multiple programs and screens simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Experience with Customer Relationship Management (CRM) systems and SAP a plus.
• For hybrid/remote work: a secure, quiet workspace and high‑speed internet (minimum 15 Mbps download / 5 Mbps upload, ping under 80 ms).

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.