Customer Service Representative - Client Services

About This Position

We are seeking Customer Service Representatives to work in the Agent Services department for our corporate office in Duluth, Georgia. Remote or hybrid working schedule is an option after training. Remote work requires a certain level of internet speed.

The Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents. The CSR addresses verbal and written inquiries pertaining to term life insurance policies. They assist clients with questions regarding billing, policy coverage, underwriting, or contract changes.

In addition, the CSR will identify concerns, ask appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly. This role will perform corrections identified during the call and forward corrections to the appropriate party for further processing or approval when necessary. The CSR recognizes priority situations and understands when to notify appropriate parties.

• 1 year of call center customer service experience preferred but not required
• Minimum high school diploma or GED
• Previous insurance or financial services experience is a plus
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company’s products and procedures
• Ability to communicate professionally with irate customers

• 40 hours per week
• Monday–Friday 9:00 AM – 6:00 PM

• $30,000–$33,000 based on experience

• Internet access – speed requirements:
• Upload speed 8 Mbps
• Download speed 15 Mbps

The Customer Service Representative 1 position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success.

Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within the company after being in their position for 1 year.

This position is exempt (not eligible for overtime pay):
No

• Day one health, dental, and vision insurance
• 401(k) plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, nationality, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.