Remote Inbound Sales Representative

MCI is a leading tech‑enabled business services company offering customer experience, business process outsourcing, and cloud technology solutions across multiple industries.

We are seeking Inbound Sales Representatives to handle inbound calls, upsell existing customers, and provide product information. You will engage with hundreds of customers each week and help resolve support issues while ensuring a best‑in‑class experience.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve issues.
• Research systems to find missing information and coordinate with other departments to resolve issues.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements regarding confidential information and personal data.
• Escalate customer issues to appropriate staff and managers for resolution.
• Attend meetings, training, and review new training materials to remain current on program knowledge, systems, and process changes.
• Adhere to all attendance and work‑schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type 20+ words per minute.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong conflict resolution, problem‑solving, and negotiation skills.
• Customer‑service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships with teams and customers.

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact‑center environment.
• State or Federal work experience.

• Must be authorized to work in the country where the job is based.
• Must be willing to undergo a Level II background and/or security investigation with fingerprinting. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

This role operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move within the office to accomplish tasks, reach in any direction, and lift objects up to 40 pounds.

• Paid Time Off (PTO) and paid holidays.
• Performance incentives and rewards.
• Health benefits:
  
  medical, dental, vision coverage after 60 days of employment.
• Retirement savings plans where available.
• Disability and life insurance options.
• Supplemental insurance (accident, critical illness).
• Opportunities for career growth and internal promotion.
• Paid training programs.
• Collaborative and engaging work environment.
• Casual dress code.

We value diversity and are committed to providing a discrimination‑free workplace. MCI is an equal‑opportunity employer and welcomes applicants of all backgrounds. We do not discriminate based on age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, veteran status, race, religion, sex, sexual orientation, or other protected characteristics.

MCI will consider qualified applicants with criminal histories in accordance with applicable laws.

Our policy is to provide reasonable accommodations to qualified employees with disabilities unless it would cause undue hardship. Please contact Human Resources for assistance. The content of this job description may be revised at any time but is intended to provide a general overview of duties and qualifications.