Travel Consultant - remote

Short’s Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics, has a immediate opening for a Travel Consultant with its Sports travel department. We have a great team culture where we genuinely enjoy who we work with. If you have group or individual travel experience, this may be a great fit for you. This position may be remote.

As first contact for our Sports Travel clients, this position is responsible for domestic and basic international customer travel requests for group and individual travel. Travel requests are received and responded to via all means of business contact (phone, e‑mail or portal) for air, hotel and car reservations in an efficient, courteous and timely manner. This position manages all functions relating to booking, administrative and accounting tasks necessary to process electronic or other travel documents as it relates to customer requests and industry requirements, including support of on‑line bookings.

Shifts may be 9 a‑6 p or 10 a‑7 p. CT, with the expectation to proactively manage and minimize overtime as well.

• Demonstrates proficient knowledge, skills and abilities utilizing industry and proprietary technology, including Travelport+ GDS.
• Communicates effectively and exhibits excellent customer service skills.
• Continuously strives to provide clients with a positive experience, utilizing analytical and strategic skills.
• Positively contributes to the team environment.
• Understands the importance of quality and accountability with regards to revenue generating tasks and responsibilities.
• Demonstrates the ability to be a good team player; dependable and reliable; flexible with the ability to multi‑task.
• May be expected to assist in other departments or handle tasks outside your typical position scope for the benefit of our clients or company.

• Minimum of 3 years experience as a travel consultant; group travel experience is essential.
• Travelport+ experience is preferred.
• Experience handling VIP clients is preferred.
• Flexibility to work nights and weekends during peak travel periods and during emergency travel situations.

• Microsoft Office skills preferred (Word, Excel, Outlook)
• GDS, internet, Concur Online booking tool and portal knowledge.

• Competitive salary commensurate with experience
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k) plan
• Paid Time Off

Short’s Travel Management is an EOE employer.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.