Relocation Consultant; Remote - Japanese Bilingual

Industry

Real Estate

Houston, Texas (The first day of training will be conducted in the office, after which the position can fully remote
.)

Report To:
Manager

Part‑time

• 8 AM - 4 PM Central Time (9 AM - 5 PM Eastern Time), Mondays
  - Fridays preferred (or 8 AM - 3 PM CT Mondays
  - Fridays), to support collaboration during New York office business hours. The schedule may be tailored based on individual needs with mutual agreement. (
  Benefit eligibility may vary depending on working hours.)
• 1‑hour non‑paid lunch break included
• Possible overtime after 5 PM ET on weekdays
• Hourly Pay Range: $20.00 - $22.00

• Provide high‑quality, front‑line support to Japanese‑speaking clients throughout their relocation and housing journey across the United States.
• Act as a trusted point of contact for all tenancy‑related matters, including lease renewals, move‑out coordination, and issue resolution.
• Partner closely with internal teams to ensure efficient service delivery, proactive communication, and a seamless client experience across all housing‑related inquiries.

• Respond promptly and professionally to client inquiries in both Japanese and English via email and phone.
• Serve as the primary point of contact for tenancy‑related matters, including lease renewals, terminations, and general housing inquiries.
• Coordinate with internal teams and external partners (agents, landlords, vendors) to resolve client issues efficiently.
• Provide guidance and support to clients throughout the lease lifecycle, including move‑in, ongoing tenancy, and move‑out processes.
• Maintain accurate and up‑to‑date records by inputting and managing client and contract data in internal systems.
• Monitor key timelines such as lease expirations, renewal deadlines, and termination notices, and proactively follow up with clients.
• Prepare and review documents, including lease summaries, notices, and client communications.
• Ensure compliance with company policies, client requirements, and applicable local regulations.
• Identify and elevate complex issues or risks in a timely manner.
• Contribute to continuous improvement of processes and client experience by providing feedback and suggestions.
• Take on a variety of responsibilities and ad hoc tasks to support team operations and client needs as they arise.

• Fluency in Japanese and business‑level English (both verbal and written).
• Excellent communication and customer service skills, with the ability to interact effectively with diverse stakeholders.
• Bachelor’s degree or equivalent experience.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
• Strong organizational and multitasking abilities in a fast‑paced environment.
• Attention to detail and ability to manage multiple priorities.
• Experience in real estate, relocation, or service industries preferred, but not required.

• Employees working 30 hours per week are eligible for health insurance and other applicable benefits, as well as paid sick leave.
• Employees working fewer than 30 hours per week are not eligible for health insurance or other benefits, but are eligible for paid sick leave in accordance with applicable laws.
• For all employees, the one‑hour lunch break is unpaid, and no paid vacation/PTO is provided.