Customer Account Specialist

Job Title:

Customer Account Specialist I

Job Location:

Richmond, VA

Note: Candidates must be ready to start on day 1, if they do not arrive on day 1, they will be removed from the cohort. Please note no vacation will be taken within the first 90 days due to training schedule.

• Candidate resume must be up to date, be clear/concise and clean - Need Month and Year for each position on Resume
• Right to Represent must be attached

CCR & Norfolk

MUST be only local or drive-in candidates - this position will be a hybrid environment; this is not a 100% remote position. Commute should be no longer than 45 minutes.

Contractors are considered essential personnel for this role. During training, the primary hours will be from 8:00 AM to 5:30 PM. Once trained to handle "lights out" calls, the schedule may vary depending on business needs. However, the typical hours will likely remain 8:00 AM to 5:30 PM. Candidates should be flexible and open to working extended hours, weekends, and holidays.

Additionally, they must be prepared to work on-site, as this is not a remote opportunity.

• Must have customer-facing experience (in person or phone): 2 years or more
• Must have strong computer skills (Microsoft office, video conferencing, etc.)
• Must be able to multi-task between activities and screens during customer interactions.
• Experience working with the public where the customer experience is the main focus

• Must have STRONG interpersonal communication skills with customers, supervisors, peers.

• Bi-lingual is wonderful, but not required.

Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers. Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of company's Customer Account Management team for years to come.

Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.

• Minimum 2 years of experience in an inbound call center environment
• It would be a plus to also have experience with utilities

• HS/GED Required
• Associate degree preferred, not required

• Customer Service fields especially inbound call center

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.