Customer Service & Sales Agent

Location: Nevada

## Customer Service & Sales Agent Apply locations:
Off-site Utah:
Off-site Montana:
Off-site Arizona:
Off-site Idaho:
Off-site Nevada time type:
Full time posted on:
Posted Yesterday job requisition :
R19716#
** Please reference the schedule and minimum qualifications listed below before applying.
** If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at  option 1 or email  and every reasonable effort will be made to accommodate your needs in a timely manner.#
** Job Summary
** Do you love helping others and thrive in a fast-paced, remote environment? As a Customer Service & Sales Agent, you’ll be the first point of contact for our members—answering calls, solving problems, and guiding them toward financial solutions that improve their lives. You’ll handle account maintenance, resolve issues, and promote credit union products using our proven AAA sales model (Assess, Advise, Assist), all while delivering exceptional service and managing high call volumes.
This is more than just a job—it’s a chance to grow your career, make meaningful connections, and help members achieve their financial dreams.#
** Job Description
**** This opportunity is intended for our current temporary Service Center Associates. To ensure alignment with workforce planning and transition opportunities, we ask that only individuals in this group apply at this time. All other external applicants will be declined.  
**** Your Responsibilities
** Answers member calls via phone providing accurate information and assistance in a timely manner.
* ** Customer Service:
** Assists members with customer service to resolve problems and enhance financial relationship with Mountain America. Call types include but are not limited to account verification, account maintenance, checking and savings, basic fraud resolution (disputes and affidavits), referrals, money transfer options, and deposits.
* ** Sales:
** Uses the Mountain America Credit Union AAA sales model (Assess, Advise, Assist) to cross-sell credit union products and services to members over the phone, promoting a full-financial relationship with the credit union. The AAA model drives our mission and vision at Mountain America, ensuring exceptional member experiences and helping them achieve their financial dreams.
* ** Development:
** Maintains a thorough understanding of our credit union's products and services to effectively assess members’ needs and promote offerings.
* ** Compliance:
** Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to their position.
** What we’re looking for
*** Bi-lingual English/Spanish Speaking preferred but not required
* Requires 6 to 12 months of customer service experience; financial service, sales or call center experience.
* High school graduate or GED
* Ability to use a laptop, headset and multiple monitors (equipment will be provided).
* Developed computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel)
* Type a minimum of 35 words per minute, and 10-Key experience preferred.
*
* Please Note:

** We are only able to move forward with candidates who reside in the following states:
* Utah* Nevada
* Idaho* Montana
* Arizona
* * SHIFTS AVAILABLE:
** Work schedules are determined based on business needs and the current available are listed below:

NOTE:

All shift options are scheduled at Mountain Time, shifts will vary to your time zone (Example:
If you are Pacific Time shifts are 1 hour behind; if you are Central Time shifts are 1 hour ahead etc.

Training
* ** Virtual training schedule:
** Mon-Fri, 9am-5:30pm MST for 6 weeks

After training is completed, assigned shift schedules begin.
** We are committed to taking care of all our employees
*** Competitive Pay starting at $18.25, higher starting wage based on experience
* Competitive Sales Incentive program
* Position is 100% remote (working from home)
* Built in career advancement:
Agents are advanced to Agent II…