WFH - Benefits Specialist

American Income Life is an international organization dedicated to protecting working families across the United States, Canada, and New Zealand, with a wholly owned subsidiary serving New York.

For more than 65 years, we’ve partnered with labor unions, credit unions, associations, and their members to provide life, accident, and supplemental health benefits.

As we continue to expand, we’re seeking motivated individuals who enjoy helping people, communicating clearly, and building long-term relationships — all from the comfort of home.

• Assist members with benefit enrollment and eligibility questions
• Handle incoming customer service calls and follow-ups
• Respond to coverage requests with the client’s best interests in mind
• Explain personalized benefit options using our guided needs-analysis system
• Work closely with leadership and training teams to stay current on products and programs

• Strong communication and people skills
• Dependable, organized, and comfortable working remotely
• Customer service or call‑center experience is helpful but not required
• Willingness to learn — full training provided

• 100% remote work — no commute
• Paid training and ongoing support
• Competitive compensation structure
• Career advancement and leadership opportunities
• Full benefits after 90 days
• A culture that values work-life balance