Telephone Sales Rep - Remote

Job Title:

Telephone Sales Representative (TSR)

Location:

Remote work from home (Shawnee, KS 66216)
Position Type:
Full Time
Salary Range: $11.00 – $20.00 hourly

Shift: AM (day shift Monday – Friday, additional shifts may be required during peak season)
Department:
Fundraising Operations

Reports To:

Center Manager and Coach

As a TSR, you will make outbound fundraising calls to potential donors, engage in conversations, and solicit pledges for client projects. The role is performance‑driven with daily goals for each project and requires a quiet, distraction‑free workspace, a computer, USB headset, web camera, and wired internet connection (no Wi‑Fi).

• Excellence – Delivering quality results by investing in ours people
• Freedom – Encouraging exploration, experimentation, agility, and responsiveness
• Respect – Building trust, empathy, and empowerment
• Teamwork – Embracing diversity, inclusion, and collaboration
• Transparency – Open communication and clear decision‑making
• Accountability – Personal responsibility as the foundation of success

• Paid training (weeks1‑3) at $11 per hour (or the state minimum wage, whichever is higher)
• Base wage of $16 per hour after completing 3 weeks of training, with the potential to earn up to $20 per hour
• Retention bonus
  • $250 after 4 weeks based on active status, good standing, and performance (work 80 hours in the pay period and above $20
    
    RPH)
  • $500 after 7 weeks based on active status, good standing, and performance (full‑time working at least 64 hours in the pay period)
• Referral bonus program
• Benefits for full‑time employees: paid time off, retirement with matching, health with HSA, dental, vision, life, and disability insurance

• Make outbound fundraising calls to solicit pledges for client projects
• Follow provided and client‑approved messaging on every call
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required
• Use responsive listening to provide appropriate situational responses
• Meet and maintain project goals and efficiency metrics:
  • Occupancy ratio of 85% (Logged Hours / Payroll Hours)
  • 95% on‑time (start of shift and return from breaks and lunch)
  • 95% shift adherence/absenteeism
• Demonstrate exceptional customer service and react quickly to the person being called
• Accept coaching and counseling with a positive attitude
• Maintain a professional appearance and behavior
• Stay focused on the current project and prepare for each call
• Perform other duties as assigned

• Must work full‑time day shift Monday–Friday; additional shifts may be required during peak busy season
• Must work in the continental United States
• Must own a computer that meets system requirements, a USB headset, a web camera, and a wired internet connection (no Wi‑Fi)
• Must have a quiet, uninterrupted, undistracted workspace conducive to professional interactions
• Must pass a background check

• Communication
  
  Skills:
  
  Clear and effective verbal communication, active listening, and appropriate response
• Voice Clarity and Tone:
  Pleasant, engaging voice with good pronunciation and diction
• Stamina:
  Ability to maintain energy and enthusiasm during extended periods of talking
• Sitting or Standing:
  Ability to work on a computer with headset attached (seated for most of the shift, optional standing workstation)
• Manual Dexterity:
  Comfortable using a computer, typing quickly, and navigating software or database systems
• Hearing and Listening Abilities:
  Good hearing and active listening skills to detect nuances in conversations
• Vision Abilities:
  Strong reading comprehension and ability to quickly process written material on a computer monitor
• Multitasking:
  Ability to manage multiple tasks simultaneously (e.g., entering data while conversing)
• Emotional Resilience:
  Positive attitude and ability to handle potential setbacks such as rejection

From time to time, the telephone fundraiser may be required to perform additional duties as assigned by the Center Manager.

• High school diploma and/or some college education is a plus
• Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience

All calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.

FLS Connect is an equal opportunity employer and is committed to building a diverse workforce. FLS Connect participates in the Work Opportunity Tax Credit (WOTC) program, a federal tax credit that helps employers hire individuals from targeted groups who face barriers to employment. Completing the WOTC questions in the application helps identify potential eligibility for this program. Providing this additional information is completely voluntary and will not affect employment.